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These terms set out the rules that apply when you use eq77 — covering your account, how transactions are handled via Rocket or Upay, and what each party is responsible for. Access and eligibility depend on your local law and the eligible regions eq77 operates in.
By opening and using an eq77 account, you confirm that you have read and accept these terms in full. They apply to every action you take on the platform — placing a sports market selection, browsing the slots lobby, moving funds through your account wallet, or contacting support. Where local law in Bangladesh restricts access to specific services or categories, those restrictions take precedence over anything stated here, and you are responsible for understanding the rules that apply in your region before using eq77. Transactions processed through Rocket and Upay are subject to both these terms and the separate conditions published by those payment services. We do not override or supersede what those providers require of their own account holders. If there is a conflict between what eq77 states here and what a third-party payment service requires, the payment service's own terms govern that specific transaction step. We may update these terms when our services change or when regulatory or operational requirements make an update necessary. When we do, we will post the revised version on this page with a note indicating it has changed. Continuing to use eq77 after an update takes effect means you accept the revised terms. If you do not accept a change, you should stop using the platform and contact support to close your account.
Deposits and withdrawals processed through Rocket are subject to these terms and Rocket's own account conditions. Confirm your Rocket wallet is verified before initiating a transaction through your eq77 account.
Upay transactions follow the same dual-condition structure. Your Upay account must be active and in good standing. eq77 is not responsible for delays or restrictions imposed by Upay's own service policies.
Your eq77 account wallet reflects balances after confirmed transactions only. Pending amounts shown during a Rocket or Upay transfer are not confirmed funds and cannot be used until the transaction settles.
These terms apply specifically to your eq77 account and the services accessible through it. They do not extend to third-party services that process your payments, and they do not create legal rights or obligations beyond what is stated here. Understanding what is inside and outside this policy helps you know where to raise a question and who to contact when something needs resolving.
Login, session management, account verification steps and any access restrictions applied to your profile are all governed by these terms. If your account is suspended or flagged, the process described here applies.
Funds moved through your account wallet — including transfers initiated via Rocket or Upay — fall within this policy for the portion eq77 controls. The payment provider's leg of the transaction sits outside our terms.
Game availability, sports market listings, lobby content and any published notices on eq77 are covered by these terms as platform content. We may adjust or remove content without prior notice when operational needs require it.
External payment providers, game studios and any linked services operate under their own terms. eq77 does not accept liability for how those third parties handle your data, funds or account relationship on their side.
These terms are not only obligations — they also describe what you can do when something needs checking or correcting. Your account history, including transaction records for Rocket and Upay movements, is accessible from the account section once you are logged in. If a record does not match what you expected, you can raise a query through the support route that suits you best. Correcting account details — such as your registered mobile number or your linked wallet identifier — follows the verification steps shown inside your account settings. We ask for those steps to protect your account, not to create friction. If a correction requires manual review, the support team handles it through the same contact routes published on this page. You may also request a full account closure if you no longer wish to use eq77. Closure requests are handled by support, and any confirmed balance remaining in your wallet at the time of the request will be processed according to the withdrawal steps shown in your account.
Open your account history tab after logging in to see all confirmed transactions, including Rocket and Upay entries. Each record shows the amount, status and timestamp as eq77 received it.
Follow the verification steps shown in account settings to update your registered mobile number or linked wallet. Steps vary by the type of change; the account page shows what is required for each.
If something in these terms is unclear, contact support with the specific section or transaction in question. We will respond through the same channel you used to reach us.
Submit a closure request through support. Confirmed wallet balances at the time of the request are handled through the standard withdrawal process before the account is closed.
If you have a question about how these terms apply to your account, a transaction you made through Rocket or Upay, or a policy point that needs clarification, use one of the contact routes below. We only list channels that are active and visible on the eq77 site — we do not publish operating hours or response times we cannot commit to.
Open the live chat widget from any page on eq77 while you are logged in. Have your account details ready so the team can locate your record quickly.
Send your query to the support email address shown in your account settings. Include the transaction reference or the specific term you are asking about to help us respond accurately.
The help section inside your logged-in account covers common policy and transaction questions. Check there first — many account-level queries are answered without needing to contact the team directly.
These terms sit alongside how we handle the data and security responsibilities that come with running your account. Understanding our approach in each of these areas helps you know what to expect and where to go if something needs attention.
Your account is protected by the login credentials you set. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately through live chat and follow the steps shown in account settings.
We collect only the account and transaction data needed to operate your eq77 session and process payments through Rocket and Upay. How we store and use that data is set out in our Privacy Policy, which these terms incorporate by reference.
eq77 uses cookies to keep your session active, remember your lobby position and support the account login flow. The cookie settings available in your browser or the site's cookie notice apply to your use of the platform.
When these terms change, the updated version is posted on this page. We do not notify every account holder individually for routine updates, so checking this page periodically is your responsibility as an account holder.
Real questions about the eq77 terms and conditions — answered directly, without legal jargon.
They apply to the portion of the transaction that eq77 controls — meaning how your account wallet records and processes the movement. The leg handled by Rocket or Upay directly falls under those providers' own terms. Both sets of conditions apply at the same time.
The updated terms are posted on this page. Continuing to use your account after the update takes effect means you accept the revised version. If you do not agree with a change, contact support to discuss your options, including account closure.
Access depends on your local law and whether your region falls within the eligible areas eq77 operates in. It is your responsibility to check that using this platform complies with the rules that apply where you are before creating or using an account.
Log in and open account settings. The fields available for correction are shown there, along with the verification steps required for each type of change. If a correction needs manual review, the support team handles it through live chat or email.
Check your account transaction history first — each entry shows the amount, status and timestamp as recorded by eq77. If the record does not match what you expect, raise the query through live chat or email with the transaction reference included.
No, they are separate documents. These terms cover account use, obligations and access scope. The Privacy Policy covers how we collect, store and use your data. These terms do reference the Privacy Policy, so both apply to your account relationship with eq77.